Refund Policy
Effective Date: 1 December 2025
Last Updated: 1 December 2025
1. Overview
At RetraSlim, we stand behind the quality of our products. This Refund Policy outlines the conditions under which we offer refunds for research-grade compounds.
Please note: These products are research compounds for informed adult use, and refunds are subject to specific conditions outlined below.
2. Refund Eligibility
You may be eligible for a refund if:
- Product Defect: The product arrives defective, damaged, or non-functional due to manufacturing error
- Shipping Damage: The item arrives damaged due to shipping issues
- Wrong Item Received: You receive an incorrect product or quantity
⚠️ Important: Refunds are NOT available for change of mind or dissatisfaction with perceived results. These are research-grade compounds for informed adult use, and refund eligibility is limited to product defects or shipping damage only.
3. Refund Time Frame
To request a refund, you must contact us within 14 days of receiving your order.
Requests made after 14 days will not be processed.
4. How to Request a Refund
To request a refund, please contact us with:
- Your order number
- Reason for refund request
- Photos of damage (if applicable)
- Proof of delivery
Contact: support@retraslim.comResponse time: We will respond within 2-3 business days
5. Refund Processing
5.1 Approved Refunds
Once your refund is approved:
- You will receive a return shipping label (if applicable)
- Return the item in original condition
- Upon receipt and inspection, we will process your refund
5.2 Return Shipping
For eligible returns, return shipping is covered by RetraSlim. Please use the return label provided or contact us for shipping instructions.
5.3 Processing Time
Refunds typically appear in your account within 5-10 business days after processing. Depending on your bank, it may take an additional 2-3 business days to appear.
6. Non-Refundable Items
The following are NOT eligible for refund:
- Products used, opened, or partially consumed
- Items purchased more than 14 days ago
- Products damaged due to customer mishandling or improper storage
- Orders placed in error (unless product defect)
- Exchanges or upgrades to different products
7. Damaged or Lost Shipments
7.1 Damaged Items
If your item arrives damaged:
- Contact us within 7 days of receiving the order
- Provide photos of the damaged packaging and product
- We will replace the item at no additional cost or issue a full refund
7.2 Lost Shipments
If your order is marked as delivered but not received:
- Contact us immediately with your order number
- We will investigate with the courier
- If confirmed as lost, we will replace your order or issue a full refund
8. Partial Refunds
Partial refunds may be issued at our discretion if:
- Only part of your order is defective or damaged
- You received the wrong quantity
- A product was damaged in transit but partially usable
9. Exceptions
We cannot offer refunds for:
- Orders cancelled after dispatch
- Change of mind or buyer’s remorse
- Dissatisfaction with product results or effects
- Customs or import issues (international orders)
- Refusal of delivery
10. Exchanges
If you wish to exchange your product for a different item or concentration, please contact us at support@retraslim.com within 14 days of purchase.
Exchanges are subject to availability and may incur additional charges if the replacement item is more expensive.
11. Chargebacks & Disputes
If you initiate a chargeback or dispute with your payment provider without first contacting us:
- Your account may be suspended
- Future orders may be refused
- We reserve the right to pursue legal action
We encourage you to contact us first to resolve any issues.
12. Contact Us
- Email: support@retraslim.com
- WhatsApp: Available 24/7
- Response time: 2-3 business days
- Website: retraslim.com/contact/
By placing an order with RetraSlim, you agree to this Refund Policy. Please ensure you have read and understood all terms before purchasing.