Privacy Policy
Effective Date: 1 December 2025
Last Updated: 1 December 2025
1. Introduction
RetraSlim (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (retraslim.com) and place orders with us.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website.
2. Information We Collect
2.1 Personal Data
When placing an order or contacting us, we may collect:
- Name
- Email address
- Phone number
- Delivery address
- Order history
- Communication history
Payment details are handled securely by our payment processor—we do not store full card information.
2.2 Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited
- Time spent on site
- Device information
- Referral source
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and services
- Comply with legal obligations
- Prevent fraud and protect our business
We do not sell or share your personal data with third parties for marketing purposes.
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your data based on:
- Performance of a contract: Processing your order and providing services
- Legitimate interest: Fraud prevention, customer support, website improvement
- Consent: When you explicitly consent to specific processing activities
- Legal obligation: Compliance with UK laws and regulations
5. Data Security
We implement technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.
Payment data is encrypted and processed through secure payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to:
- Process and fulfil your orders
- Meet legal and regulatory requirements
- Maintain transaction records for accounting purposes
- Resolve disputes
You may request deletion of your personal data at any time, subject to legal obligations.
7. Your Rights Under UK GDPR
You have the following rights regarding your personal data:
- Right of access: Request a copy of your data
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your data
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a portable format
- Right to withdraw consent: Withdraw consent for specific processing activities
- Right to object: Object to certain types of processing
To exercise any of these rights, contact us at support@retraslim.com with your request and proof of identity.
8. Cookies
Our website may use cookies to:
- Improve user experience
- Analyse website traffic
- Remember your preferences
- Enable certain website functionality
You may adjust cookie settings in your browser settings. Disabling cookies may affect some website features.
9. Third-Party Services
We use third-party service providers to assist with our operations:
- Payment processors: Process your payments securely
- Delivery couriers: Deliver your orders
- Analytics platforms: Analyse website performance
These third parties access only the personal data necessary to perform their duties and are contractually obligated to protect your data.
10. International Data Transfers
Your data is processed and stored in the United Kingdom. We do not transfer personal data outside the UK unless required by law or with your explicit consent.
11. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website constitutes your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or have a privacy concern, please contact us:
- Email: support@retraslim.com
- WhatsApp: Available 24/7
- Website: retraslim.com/contact/
- Address: Mansfield, UK
We will respond to your request within 30 days.
14. Data Protection Officer
If you have concerns about our data processing practices, you may also contact the Information Commissioner’s Office (ICO):
- Website: www.ico.org.uk
- Phone: 0303 123 1113
Last updated: 1 December 2025